best practices

ü      Extended-hours multi-lingual customer service (7:00 am to 10:00 pm)

ü      Most resident questions are answered quickly with no re-routing of the call

ü      Open one-on-one communication style between the homeowners and the HOA.  All disputes are handled quickly and in a non-threatening manner.

ü      Direct bank payments with no fees

ü      Statements and full accounting services

ü      Collections management process that lowers delinquency rates

ü      Ongoing training for all staff members       

ü      Great resident communications with pre- and post-move welcome programs, on-line services with web and email requests, and community event management